Problem: the previous application had issues with slow performance, mapping and limited analytics, which affected usability.
Approach: Researched using contextual enquiry, interviews, usability testing and a survey. Involved users in creating Jira stories with the data team and in prioritisation. Produced prototypes to test the new site.
Outcome: Users gained enhanced onsite tracking capabilities, eliminating the need for external applications. This improvement resulted in a 30% reduction in IT Helpdesk calls. Additionally, a survey of quantum analysts revealed a 20% increase in tracking efficiency.